Windows System Engineer
Location: Seoul, Korea, Republic of
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Description
Millions of people experience Synaptics every day. Our technology impacts how people see, hear, touch, and engage with a wide range of IoT applications -- at home, at work, in the car or on the go.
We solve complex challenges alongside the most influential companies in the industry, using the most advanced algorithms in areas such as machine learning, biometrics and video processing, combined with world class software and silicon development.
Overview
Synaptics is looking for a Windows System Engineer to join our dynamic and growing organization. The ideal candidate will be responsible for maintaining and troubleshooting computer systems, supporting Windows environments, and assisting users with Microsoft Office 365 applications. The engineer will ensure smooth system operations, perform root cause analysis for complex issues, and uphold security policies and access controls. This position reports to the Core Infrastructure Manager.
Responsibilities & Competencies
Job Duties
- Assist with the maintenance of computer systems and basic troubleshooting
- Support Windows environments and escalate complex issues to senior team members
- Help users with Microsoft Office 365 applications and basic system functions
- Help in managing Microsoft 365 accounts and user access
- Learn and apply basic PowerShell commands for automation
- Research and test solutions under supervision to improve IT processes
- Support email and Microsoft Outlook settings, including Exchange Online
- Document IT processes, troubleshooting steps, and user guides
- Follow security guidelines and company IT policies
- Work with other IT team members to ensure smooth system operations
- Performs root cause analysis troubleshooting to find reason for problems and a permanent solution
- Responsible for ensuring admin access controls, logging, standards, and policies are industry standard
- Provide innovative solutions to proactively ensure the highest levels of systems and infrastructure availability to resolve escalations of high complexity
Competencies
- Customer focused, proactive, self-starter with the ability to adapt quickly and effectively in a fast-paced environment
- Should have high level of personal and professional integrity with confidential matters, and demonstrate an appropriate level of judgment
- Well organized with strong attention to detail; proactively ensures work is accurate
- Positive attitude and work ethic; unafraid to ask questions and explore new ideas
- Excellent verbal and written communication skills with the ability to communicate clearly with technical and non-technical users, documentation and presentation skills
- Strong team-oriented interpersonal and communication skills through conflict resolution and inter-dependence relationship building
Qualifications (Requirements)
- Bachelor’s degree in Information Technology or Computer Science or a related field or equivalent
- 2+ years of relevant technical experience with Microsoft technologies with progressive growth
- Hands on Experience with Active Directory Management, O365, AD Domain Migration, Group Policies, permissions and security
- Experience with Microsoft SCCM/Intune, Exchange Online, SharePoint Online, Teams and OneDrive
- Experience working in a hybrid environment with cloud (AWS) and on-premises server (VMware)
- Experience utilizing PowerShell to automate systems management, deployment, and implementation of functions and modules
- Experience providing on-site and remote support
- Ability to work flexible hours and be on-call as needed
- No travel required
Belief in Diversity
Synaptics is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, or genetic information.
Synaptics is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, or genetic information.
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